Privacy Policy – Chill Squad Air Conditioning

Effective Date: [Insert Today’s Date]

At Chill Squad Air Conditioning (“we,” “our,” or “us”), your privacy is a priority. This Privacy Policy outlines how we collect, use, and safeguard your information through our website (https://www.chillsquad.com), SMS/text messages, emails, and in-person or digital service interactions.

1. Information We Collect

• Personal Information: Name, phone number, email address, home address, and service-related details.
• Payment Information: If applicable, processed securely by third-party payment platforms.
• Device Information: IP address, browser type, operating system, pages viewed, and referring URLs.
• Communication Preferences: Consent for SMS, phone calls, and email contact.

2. How We Use Your Information

• Provide HVAC, AC repair, and maintenance services
• Respond to service requests and schedule appointments
• Send appointment confirmations, reminders, and follow-ups via SMS or email
• Send promotional offers, maintenance reminders, and seasonal service updates
• Improve our website functionality and customer experience

3. SMS and Email Marketing Consent

By submitting your phone number or email address on our website or in person, you agree to receive:

• SMS messages: from Chill Squad Air Conditioning, including service updates, appointment reminders, and promotional offers. Message frequency may vary. Message and data rates may apply. You may opt-out at any time by replying STOP.
• Email communications: including promotions, service alerts, and educational tips. You can unsubscribe anytime via the link in the footer of our emails.

Consent to receive marketing is not required to purchase services.

4. Sharing of Information

We do not sell your personal information. We may share your data only with:

• Trusted service providers and partners (e.g. scheduling, marketing, or payment systems)
• Legal authorities if required by law, subpoena, or court order

5. Your Rights and Choices

Florida residents and all U.S. consumers have the right to:

• Access the personal data we hold about you
• Request deletion or correction of your personal data
• Opt-out of marketing communications at any time

To exercise your rights, contact us at:
📧 info@chillsquad.com
📞 239-256-2665

6. Data Security

We use industry-standard security measures to protect your personal information from unauthorized access, alteration, or disclosure.

7. Third-Party Services

We may use third-party platforms such as GoHighLevel, Google, or Facebook for marketing and communication. These platforms may collect data in accordance with their own privacy policies.

8. Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

10. Contact Us

Chill Squad Air Conditioning
📍 Cape Coral, FL
📞 239-256-2665
📧 info@chillsquad.com